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TERMS AND CONDITIONS + DISCLAIMER
Reno Rehab: 12 Steps to a Successful Renovation

Last updated: 22 April 2026

These Terms and Conditions apply to your purchase of, and participation in, the online educational programme “Reno Rehab: 12 Steps to a Successful Renovation” (Programme). By enrolling in the Programme, you agree to these Terms and Conditions.

“we”, “us” and “our” mean Reno Rehab (ABN 80 455 765 908), a partnership trading as Reno Rehab, with registered partners J.A Calix-Ibarra and R.N Harris, based in Victoria, Australia. “you” and “your” mean the person enrolling in and accessing the Programme.

1. Nature of Service

1.1 The Programme is an online educational programme for Australian homeowners about residential renovations. It covers general topics such as planning, permits, design, builders, contracts, budgeting and related processes.

1.2 The Programme is an educational resource only. It is designed to help you better understand the renovation process and common issues, but it does not, and cannot, take into account the specific characteristics of your property, project, builder, contracts or personal circumstances.

1.3 The Programme is authored by a registered architect, Rob Harris, based in Victoria. Enrolment in the Programme does not create an architect–client relationship with you, and the Programme is not the provision of architectural services for any particular project.

1.4 Any tools, templates, checklists, worked examples, suggested questions, or “rules of thumb” included in the Programme are provided to illustrate general concepts only. They are not a recommendation that you should adopt the same assumptions, engage any particular type of consultant or builder, or proceed with any project.

1.5 You acknowledge that:

  • you are solely responsible for selecting and engaging any builder, designer, consultant or other party for your project, and
  • we are not responsible for, and have no control over, any work performed, advice given, prices charged, delays caused, defects created or losses suffered as a result of your dealings with those parties.

2. No Reliance / No Advice Disclaimer

2.1 The content in the Programme is general information only. It is not tailored to your property, council, builder, contract, finances or personal circumstances.

2.2 You must not rely on any part of the Programme as a substitute for obtaining independent advice from appropriately qualified and, where required, registered professionals, including (as relevant):

  • registered architect or building designer/draftsperson
  • structural or other engineer
  • building surveyor or certifier
  • town planner
  • licensed builder or trade contractor
  • lawyer experienced in construction and property
  • financial, tax or lending adviser, or
  • any other suitably qualified and appropriately registered or licensed consultant.

2.3 Any examples, case studies, budget ranges, timelines, procurement methods or strategies are illustrative only. They are not a recommendation that you should take the same approach in your project.

2.4 You are responsible for assessing whether any information in the Programme is suitable for your situation and for seeking independent professional advice before acting on it.

2A. Accuracy, currency and changes in law

2A.1 The Programme content is prepared in good faith and based on information, legislation, regulations, codes and industry practice believed to be current at the time of creation.

2A.2 Laws, regulations, planning schemes, industry practices, product offerings and the details of third‑party businesses change regularly. We do not warrant that the Programme content will always be accurate, complete, up to date or reflect every change that may affect your project.

2A.3 References in the Programme to specific laws, regulations, codes, authorities, businesses, products or services are for illustrative purposes only. We do not endorse or guarantee any third‑party business, product or service and are not responsible if their details, prices, availability or terms change.

2A.4 You are solely responsible for checking current laws, regulations, codes, authority requirements and market conditions, and for confirming that any information from the Programme remains accurate and appropriate before relying on it.

3. Limitation of Liability

3.1 To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost or expense (including indirect or consequential loss, loss of profit, loss of opportunity, delay or increased construction cost) arising out of or in connection with:

  • your access to or use of the Programme
  • your reliance on any information, tools, templates or examples in the Programme
  • any decision you make, or action you take or fail to take, in relation to your renovation project.

3.2 Without limiting clause 3.1, we are not responsible for any:

  • design, documentation or scope outcomes
  • planning or building permit outcomes
  • builder or trade performance, financial stability or conduct
  • construction defects, incomplete works or non‑compliance
  • variations, cost overruns, budget blowouts or delays
  • disputes or negotiations with neighbours, consultants, builders, trades, financiers or authorities
  • financing, valuation, sale price or rental outcomes
  • any loss of deposit, progress payment or other funds paid to a builder, consultant or supplier,
    relating to your project.

3.3 Our total aggregate liability for any claim or series of related claims relating to the Programme, whether in contract, tort (including negligence), statute or otherwise, is limited to the total amount of fees you paid to us for your most recent purchase of the Programme.

3.4 Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under the Australian Consumer Law.

4. Australian Consumer Law

4.1 Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If the ACL applies, you are entitled to:

  • a replacement or refund for a major failure, and
  • compensation for any other reasonably foreseeable loss or damage, and
  • to have the services remedied if they are not provided with due care and skill or are not fit for purpose.

4.2 Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantees, rights or remedies you may have under the ACL that cannot be excluded, restricted or modified.

4.3 Subject to your rights under the ACL, and to the extent permitted by law:

  • we do not guarantee any particular outcome from your use of the Programme (including approvals, cost savings, time savings or increases in property value)
  • we do not guarantee that the information in the Programme is complete, up to date or suitable for every project or every location
  • our liability is otherwise limited as set out in clause 3.

5. Refund Policy

5.1 We want the Programme to be genuinely useful. Subject to this clause and your rights under the ACL, we offer a simple 30‑day money‑back guarantee.

5.2 If you have paid in full for the Programme and, within 30 days of your purchase, notify us by email that you are not satisfied with the Programme, we will provide a refund of the Programme fee you paid. We will not ask you to explain your reasons, although you may choose to provide feedback.

5.3 To request a refund under clause 5.2, you must:

  • email us at [email protected] with the subject line “Reno Rehab refund request”, and
  • provide your full name, purchase email and date of purchase.

5.4 The refund is available once per person and per purchase only. It is not available where:

  • you have breached these Terms (for example, by sharing access or copying content), or
  • the request is made after the 30‑day period, unless required under the ACL.

5.5 If a refund is provided, your access to the Programme will be cancelled and you must delete any copies of materials you have downloaded.

5.6 This refund policy is in addition to your rights under the ACL and does not limit those rights.

6. User Responsibilities

6.1 You are responsible for all decisions relating to your renovation project. The Programme does not make decisions for you.

6.2 Without limiting the above, you are responsible for:

  • verifying any information, assumptions, cost ranges or timeframes against current information from appropriate professionals and authorities
  • engaging and managing your own consultants and contractors
  • ensuring that your project complies with all applicable laws, regulations and codes, including local planning schemes, the Planning and Environment Act 1987, the Building Act 1993, the Building Regulations 2018 and the National Construction Code as they apply to your project
  • obtaining all required planning and building approvals, permits and consents
  • reviewing and understanding your contracts with builders and consultants.

6.3 You must use your own judgment and the advice of qualified professionals when applying any ideas or information from the Programme.

7. Intellectual Property

7.1 All content in the Programme and on any associated website, including the overall look and feel, layout, structure, navigation, videos, audio, text, graphics, diagrams, checklists, templates, tools, calculators, code, scripts, downloads, trade names, logos and branding (Programme Content) is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws.

7.2 When you enrol, we grant you a personal, non‑exclusive, non‑transferable licence to access and use the Programme Content for your own private, non‑commercial renovation planning.

7.3 You must not, without our prior written consent:

  • copy, reproduce, record, screenshot, screen‑scrape, download (other than as expressly allowed within the platform), store, distribute, publish, transmit, display, perform, adapt, translate or create derivative works from any Programme Content
  • share, send or make available any Programme Content to any other person in any form, including by email, messaging, file sharing, printing, screen‑sharing, presenting live, or posting on social media or other websites
  • access or attempt to access the underlying source code, scripts, HTML or technical implementation of any tools or calculators, or use them as the basis for any competing or similar tools
  • mimic or reproduce the overall layout, structure or sequence of the Programme Content for the purpose of creating a competing or substantially similar course, tool, website or programme
  • resell, licence, sub‑licence or otherwise commercialise any Programme Content, whether as‑is or modified.

7.4 You may adapt templates and checklists solely for your own renovation project. This does not give you any ownership of the underlying Programme Content.

7.5 We reserve all rights in the Programme Content that are not expressly granted to you in these Terms.

8. Account Use

8.1 Access to the Programme is provided on an individual basis. Your account and login details are personal to you and must not be shared with any other person.

8.2 You are responsible for keeping your login details secure and for all activity that occurs under your account.

8.3 You must notify us promptly if you become aware of any unauthorised use of your account.

8.4 We may suspend or cancel your access to the Programme, without refund (subject to the ACL), if we reasonably believe that you have:

  • shared your login details
  • allowed others to access the Programme using your account
  • breached these Terms or misused the Programme Content.

9. Access and Changes to Programme

9.1 Unless otherwise stated at the time of purchase, access to the Programme is granted for the lifetime of the Programme, with a minimum access period of 24 months from the date of your purchase.

9.2 We may update, revise, remove, reorganise or change the Programme Content at any time and at our discretion, including by:

  • adding, removing or updating modules, lessons or tools
  • changing examples, case studies and references
  • updating information to reflect changes in regulations, best practice or industry conditions
  • changing the format or delivery method (for example, replacing live calls with recorded content).
    We are not required to give you prior notice of changes to the Programme Content, provided that your overall access to the Programme is maintained during your access period.

9.3 If we permanently retire or withdraw the Programme in full before the end of your minimum 24‑month access period other than for your breach of these Terms, we will act reasonably in providing an appropriate form of remedy, which may include alternative access, a credit or a partial refund, in accordance with the ACL.

10. Governing Law

10.1 These Terms and Conditions are governed by the laws of Victoria, Australia.

10.2 You submit to the non‑exclusive jurisdiction of the courts of Victoria and the courts of appeal from them in relation to any dispute arising out of or in connection with the Programme or these Terms.

11. Contact

If you have any questions about the Programme or these Terms and Conditions, please contact us at:

Email: [email protected]

By ticking the checkbox at checkout or by accessing the Programme after purchase, you confirm that you have read, understood and agree to these Terms and Conditions.