Home The 12 Steps About Rob FAQs Join

 

Privacy Policy – Reno Rehab

This website is operated by Reno Rehab (ABN [insert ABN]), based in Victoria, Australia.

Reno Rehab is committed to protecting your privacy and managing personal information in an open and transparent way. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the personal information we collect, use, disclose and store. [ablis.business.gov]

By using this website, purchasing a product, joining a course, subscribing to updates or contacting us, you agree to this Privacy Policy.

1. What personal information we collect

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. [oaic.gov]

We may collect personal information including:

  • name

  • email address

  • billing, payment and purchase information (processed via third‑party payment providers)

  • course access details and account information

  • suburb, state or project information you choose to provide

  • messages, enquiries or feedback you send us

  • information you provide in surveys, forms, community areas or webinars

  • website usage information collected through cookies, analytics tools and similar technologies (such as IP address, browser type, pages visited and referring site). [oaic.gov]

We generally collect personal information directly from you, for example when you:

  • visit this website

  • create an account or enrol in a course

  • make a purchase or update your payment details

  • subscribe to emails or download resources

  • contact us by email, contact form, social media or other channels

  • interact with our online course platform or community areas. [oaic.gov]

Where it is lawful and practical, you may choose not to identify yourself or to use a pseudonym (for example, by using a nickname in community areas). However, we usually need your real details to provide course access, process payments and issue tax invoices. [ablis.business.gov]

2. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

  • providing access to Reno Rehab courses, tools, downloads and community areas

  • processing purchases, issuing invoices, and managing your account and subscriptions

  • sending course updates, renovation tips, product information and important notices

  • responding to enquiries, feedback or support requests

  • improving the website, course content, tools and user experience

  • managing promotions, offers or partner benefits where relevant

  • analysing website and course usage, and the effectiveness of our content and marketing

  • complying with our legal, tax, accounting and administrative obligations. [oaic.gov]

We will generally only use or disclose your personal information for the primary purpose for which it was collected, or for related purposes that you would reasonably expect. We may also use or disclose information with your consent, or where required or authorised by law. [ablis.business.gov]

3. Direct marketing

We may use your personal information to send you direct marketing communications such as Reno Rehab updates, renovation tips, course information, promotions or related offers that we think may be of interest to you. [oaic.gov]

We will only use your personal information for direct marketing:

  • where you have consented, or

  • where you would reasonably expect us to use your information for this purpose (for example, because you purchased a course or clearly opted in), and

  • you have not asked us to stop. [oaic.gov]

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us using the details below. If you unsubscribe from marketing, we may still send you essential service and transactional communications (such as course access details, payment confirmations or significant changes to this policy). [oaic.gov]

4. Third‑party services and overseas disclosure

We do not sell your personal information. [oaic.gov]

We may share limited personal information with trusted third‑party service providers who assist us to operate the website, process payments, deliver the course, manage email communications, provide analytics or support business administration. These may include:

  • online course and website platforms (such as Kajabi or similar)

  • payment processors

  • email service providers

  • analytics and marketing tools

  • cloud hosting, storage and IT support providers

  • professional advisers (for example, accountants or legal advisers). [oaic.gov]

These service providers may be located in Australia or overseas, including (but not limited to) the United States and Europe. When we disclose personal information to overseas service providers, we take reasonable steps to ensure they have appropriate privacy and security practices and that they handle your information in accordance with the Privacy Act and the APPs, or an equivalent standard. [oaic.gov]

5. Cookies, analytics and tracking technologies

We may use cookies, analytics tools and similar technologies to:

  • understand website traffic and usage patterns

  • improve site performance and user experience

  • remember you when you return to the site or course platform

  • measure the performance of our content and marketing. [oaic.gov]

These tools may collect information such as your IP address, device type, browser, pages visited and time spent on the site. They may involve third‑party services such as analytics providers or advertising networks, which may process information in various locations. [oaic.gov]

Some cookies are essential for security and to keep you logged in to your account and cannot be fully disabled without affecting functionality. You can manage or block other cookies through your browser settings, but this may affect how the website or course platform functions. [oaic.gov]

6. Storage and security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure, as required by APP 11. [ablis.business.gov]

These steps include:

  • using reputable hosting and course platforms

  • restricting access to personal information to people who need it to perform their work with Reno Rehab

  • using secure third‑party payment gateways for financial details

  • using passwords and access controls for systems that hold personal information

  • only retaining personal information for as long as it is needed for its purposes or as required by law, and then taking reasonable steps to destroy or de‑identify it. [business.gov]

However, no online platform, website or email system can be guaranteed to be completely secure. You use this website and share information with us at your own risk. [business.gov]

7. Access to, and correction of, your personal information

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. [ablis.business.gov]

To request access or correction, please contact us using the details below. We may need to verify your identity before providing access or making changes. In some cases we may charge a reasonable fee for providing access, particularly for large or complex requests, and we may not be able to provide access in situations permitted or required by law (for example, where giving access would unreasonably impact the privacy of others). [ablis.business.gov]

If we refuse your request for access or correction, we will provide a written explanation and let you know how you can complain about the decision. [ablis.business.gov]

8. Deletion and de‑identification

You may request that we delete personal information we hold about you where it is no longer needed for any authorised purpose, or where you withdraw consent and we have no other legal basis to retain it. [business.gov]

We will take reasonable steps to delete or de‑identify personal information in line with our legal obligations and retention requirements. In some cases we may need to retain certain records for a period required by law (for example, for tax or accounting purposes). [business.gov]

9. Complaints and how we will respond

If you believe your personal information has been mishandled or that we have breached the Privacy Act or the APPs, you can contact us using the details below. Please include as much detail as possible about your concern. [ablis.business.gov]

We will review your complaint, investigate where appropriate, and respond within a reasonable time (usually within 30 days). [oaic.gov]

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by using the contact details available on that website. [ablis.business.gov]

10. Contact us

For privacy enquiries, access or correction requests, deletion requests or complaints, please contact:

Email: [email protected]
Attention: Privacy Officer – Reno Rehab

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our services. The latest version will always be published on this website and will state the date it was last updated. [oaic.gov]

Last updated: July 2026